Return & Refund Policy

Return Policy

How do I return purchased product on CraftEra?

CraftEra products are intended according to your choice and latest trend. But in case if you want to return our product, please must read below instructions:

·         First you will fill this form: http://craftera.in/index.php?route=account/return/add

·         Only "Defective" or ''Damaged' condition product will be return and also you explain proper valid reason, why you want to return?

·         Send request to our support team, he will generate return manifest and send you by mail.

·         Product should be pack properly like you received and paste manifest on box proper.

·         Send product good & valid courier services, when you send product it will own your risk and also pay courier charges by your side.

·         We will refund only actual product amount, shipping changes will not be refund.

·         Refund amount would be send on your bank account within 48 hrs (we need you’re a/c no., bank name, bank ifsc code), when we will receive your return product. In case your return product received damage, so company will not accepted.

·         Name Art product will not be return because it’s customize according to your choice and we can’t reuse this product.

Example:

Product cost 400 rs + shipping charges 50 rs = total amount 450 rs

Company will refund only 400 rs.

Shipping charges 50 rs will not be refund.

Note: Please product send by good & valid courier services, when you send product it will own your risk and also pay courier charges by your side.


Note - If Product Undelivered along with given address, so in this case, we will refund you partial amount because we have send you product in mentioned address*but it was undelivered (insufficient address).  


* - Address must be correct.